HELP & FAQ
ARE ALL OF YOUR ITEMS HANDMADE?
Yes! Each item is designed in house and / or hand made in the USA.
HOW LONG DOES IT TAKE FOR MY ORDER TO PROCESS?
Each order can take up to 3-5 business days to process. Standard shipping turnaround times apply.
CAN I MAKE CHANGES OR EDITS TO MY ORDER AND / OR ADDRESS?
Please be sure to include the correct shipping address and double check your information. WE DO NOT ACCEPT CHANGES TO ADDRESS once order is submitted. If you find there is a mistake, we will cancel your order and issue a store credit so that you may re-purchase your items.
DO YOU ACCEPT RETURNS AND / OR REFUNDS?
Since every item is handmade, all sales are final. However, if a product arrives damaged we would be more than happy to replace.
Once your order has processed and shipping label generated you are unable to cancel your order.
NON RETURNABLE ITEMS
All items are FINAL SALE. NO RETURNS / EXCHANGES. this policy is due to COVID and for the protection and safety of our customers.
We do not offer refunds. Store credit ONLY.
MISSING, LOST OR STOLEN PACKAGES
Shipments that have arrived at a processing facility (USPS or UPS) and/or shipments that have been marked delivered and are missing, lost, or stolen are the sole responsibility of USPS or DHL Express. Ki Meishon LLC will not be obligated to handle such issues.